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Finding Honest Repair Shops

Finding a good mechanic can be a daunting task, but by doing a little homework and investigating you will find a mechanic that you can trust.
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» Part 1: Why Trust Me?
» Part 2: Finding A Mechanic
» Part 3: Finding A Mechanic
 

As a professional mechanic I have some pride in what I do and it is important to me to be able to do a good job as inexpensively and quickly as possible. However, I don't sacrifice quality for speed; I want to do the job right the first time. This makes me happy and most important it makes my customers happy. There is a saying in my business and sometimes it's all too true, "There's never enough time to do the job right the first time, but there's always enough time to do it right the second time."

If one of my customers has to bring back his car because I did something wrong, that hurts my pride and it tarnishes my image. Worst of all, the next time he needs a repair or service he might not bring it back to me. That hurts my business.

I ran a poll with the question: "Do you trust your mechanic?" And I was surprised to see that 46% of those who responded said no, they don't. This got me to thinking, if you don't trust your mechanic, why do you bring your car back to him? If you didn't trust your doctor, you would find another doctor. Your mechanic is very much like your doctor. He has to diagnose and treat your car. In fact if you want to take it a step further your mechanic has to be better than your doctor because your car can't tell him where it hurts.

Over the years I have built a relationship with my customers. I know them almost as well as I know my own family. I know where and what hours they work, I know what time their kids have to be at practice and when they take their vacations. I even know what they grow in their gardens. You can't build this kind of relationship if you think of them as "the '92 Ford" or "the '89 Chrysler." My customers are important to me, not only because they provide me my livelihood, but also because they are people and most of them are my friends.

Everybody wants to work with a mechanic they can trust. Finding one can be difficult but there are some simple steps you can take to find a reputable and highly skilled auto care technician. Doing a little homework will not only save you money, but you will find a mechanic you can trust and one the will give you peace of mind.

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Part 1       » Part 2       » Part 3
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